Follow-up emails are normally used to solicit feedback from your customers. Without the use of follow-up emails, Amazon sellers typically get an 8-10% feedback response. AMan Pro users that make use of follow-up emails typically get 25-35% feedback responses. Also, because your email is sent prior to the Amazon email, you have an opportunity to intercept any issues that may have arisen with the order prior to the customer giving you bad feedback..

To send follow-up email:

• From the Order Fulfillment Menu, select Customer Service->Display 2B Followed-up

• This will prompt you for the age of orders that you want to display. The default is orders that are at least 21 days old.
  
   

• Once selected, the relevant orders will be displayed

• Select all the orders by clicking on Select All Rows.

• From the Order Fulfillment Menu, select Customer Service->Send Follow-up emails

• AMan Pro will create and send follow-up emails using your template