Issuing a refund with AMan Pro is very simple. If you are issuing a full refund, you may perform the complete action from AMan Pro. If you wish to issue a partial refund, AMan Pro will take you to the appropriate Amazon web page.

To issue a full refund:

• Select the order you wish to refund

• Click on the Order Fulfillment tab and then click on Order Fulfillment Menu->Customer Service->Refund Selected Orders
  
   

• The Refund dialog will appear displaying a summary of the orders that will be refunded
  
  
  In this dialog, you can enter a memo to your buyers and the reason for the refund.

• Clicking on OK completes the refund process.

• Note: Once a full refund is issued, AMan Pro will mark the order as packed and shipped and not eligible for follow-up.

To issue a Partial refund:

• A partial refund is when you may want to refund the shipping cost to a customer

• Display and select the orders you wish to partially refund

• Using the same menu navigation, select Issue Partial Refunds

• A refund page will be displayed for each order. You may then enter the amount you wish to refund and click the button.