Getting Help

 

At SpaceWare, we pride ourselves on the support we provide the users of our products. If you have an issue that is not resolved by the documentation, please contact us. Alternatively, you may call us at +1 (281) 568-9402. We are available via phone 9AM to 6PM Central Time (GMT - 6) Monday through Friday. If you would like to call us outside these hours, please email us first.

 

One of the best places to start is the SpaceWare web site. In the support section, you will find the latest code and documentation. To visit our site, please go to SpaceWare Support

 

If you wish to email us a question, you may use the Contact Us section of the web site.

 

AMan performs extensive logging while running. This logging information allows us to respond to issues and questions much more quickly and limits the amount of questions we have to ask you. You may easily send a log to support using AMan by using the following procedure:

This will send the logs directly to our servers for analysis. The logs contains diagnostic information and all your settings EXCEPT any passwords. AMan never transmits passwords in any diagnostic information.  You should also send an email describing the issue you are experiencing to our support group using your email client or  the Contact Us section of the web site.

 

CERTAIN CONTENT THAT APPEARS IN THIS APPLICATION COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME.